Terms of Service

1. Who we are and what these terms cover

We are Tamil Special Children UK (“TSC”, “we”, “us”), a charitable incorporated organisation (CIO) registered in England and Wales. Registered charity (CIO) 1191001. Our registered address is 50 Gloucester Road, London E17 6AE, and you can contact us at contact@tamilspecialchildren.org.uk.

These terms cover your use of our website (tamilspecialchildren.org.uk). If you book tickets for one of our events on our bookings site (tickets.tamilspecialchildren.org.uk), the Ticket Terms in section 5 also apply to your booking.

2. Use of Website

This website is provided for informational purposes about our charity. You may browse, download, and print content for personal, non-commercial use. You must not:

• Use the site in any way that is unlawful
• Attempt to gain unauthorised access
• Use the site to transmit harmful material

3. Intellectual Property

All content on this website (text, images, logos, design) is owned by Tamil Special Children UK or used with permission. You may not reproduce, distribute, or create derivative works without written consent, except as permitted by UK copyright law.

4. Donations

Donations made through third-party platforms (e.g., JustGiving) are subject to those platforms' own terms and conditions. Bank transfers are subject to your bank's terms. We are a registered charity (CIO) 1191001 and all donations are used in accordance with our charitable objectives.

Donations are non-refundable. If you have made a donation in error (for example, the wrong amount or a duplicate payment), please let us know within 14 days by emailing contact@tamilspecialchildren.org.uk and we will look into it.

Card donations made through our bookings site are processed by Stripe on their secure hosted payment page. We never see or store your card details. Donations made through JustGiving are subject to JustGiving's own terms.

5. Ticket Terms: event tickets, payments and refunds

Who you are buying from. Tickets for our events are sold by Tamil Special Children UK, a charitable incorporated organisation (CIO) registered in England and Wales, registered charity (CIO) 1191001, 50 Gloucester Road, London E17 6AE. Email: contact@tamilspecialchildren.org.uk. Tickets are sold through our bookings site (tickets.tamilspecialchildren.org.uk). Ticket income is used for our charitable purposes.

Prices and payment. All prices are shown in pounds sterling and include everything you must pay for the ticket. Card payments are processed by Stripe on their secure payment page. We never see or store your card details. At checkout you may be offered the option to add a small voluntary contribution towards our card processing costs, or a donation. Both are entirely optional and do not affect your tickets.

Your tickets and entry. After booking you will receive a confirmation email with your ticket QR code. Please have it ready on the day, on your phone or printed. A booking can cover several people in the same party, such as a family. Any member of the booking party can show the QR code at the door, and everyone in the party can then come in.

No 14 day right to cancel. Our tickets are for a leisure event on a specific date. Under regulation 28(1)(g) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14 day right to cancel an online purchase does not apply to them. This means you cannot cancel and get a refund just because you change your mind.

If we cancel or move the event. If we cancel an event, you will receive a full refund of everything you paid for your tickets, including any card processing contribution. If we move an event to a different date or venue, you can keep your tickets for the new date or venue, or ask us for a full refund and you will receive one. A donation you made with your booking will also be refunded if you ask.

If you cannot come. Otherwise, tickets are non-refundable. If you cannot come, please contact us before the event and we will try to help, for example by transferring your booking to another member of your family. Tickets must not be resold.

Our responsibility to you. We will run our events with reasonable care and skill. If we break these terms or fail to use reasonable care, we are responsible for loss you suffer that was a foreseeable result. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your legal rights as a consumer.

Changes to these Ticket Terms. If we change these terms, the version in place when you booked applies to your booking. We will not change the terms of a booking you have already made without your agreement.

6. External Links

Our website contains links to external sites (Google Forms, JustGiving, social media). We are not responsible for the content, privacy practices, or terms of these external websites.

7. Limitation of Liability

We provide this website free of charge for general information. We try to keep it accurate and up to date, but we cannot promise that it will always be available or free from errors. As far as the law allows, we are not liable for indirect or consequential loss arising from your use of this website.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Our responsibility for event bookings is set out in section 5.

8. Privacy

Your use of this website is also subject to our Privacy Policy.

9. Changes to Terms

We may update these terms from time to time and will post the new version on this page with the date it was updated. Changes to the website terms apply from the date they are posted. Changes never apply to tickets you have already booked: your booking stays under the Ticket Terms in place when you booked (see section 5).

10. Governing Law

These terms are governed by the law of England and Wales. If you have a dispute with us, you can take it to the courts of England and Wales. If you live in Scotland, you can also take it to the Scottish courts, and if you live in Northern Ireland, to the courts of Northern Ireland.

11. Contact

If you have any questions about these terms or a booking, please contact us:

• Email: contact@tamilspecialchildren.org.uk
• Post: Tamil Special Children UK, 50 Gloucester Road, London E17 6AE
• Website: tamilspecialchildren.org.uk

Last updated: September 2026